Shipping policy

Shipping Policy

Last Updated: 7th September, 2026

At My Pickleball Shop, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

All orders are dispatched within 24 hours of being placed, Monday to Friday.

Orders placed on weekends or UK public holidays will be dispatched on the next business day.

Once your order has been dispatched, you will receive a confirmation email with delivery information and tracking details where available.

2. Delivery Times

Estimated UK delivery times, from dispatch, are:

Standard Delivery: 2-3 business days
Express Delivery: 1-2 business days, where available

Delivery times are estimates and are not guaranteed. Delays may occur due to courier issues, adverse weather, public holidays, high demand, or other circumstances outside our reasonable control.

3. Shipping Charges

Free UK delivery on all orders over £50. Orders under £50 will incur a standard delivery charge, calculated and displayed at checkout.

Express Delivery is available at checkout for an additional charge, shown before you complete your purchase.

4. Delivery Areas

We currently offer delivery within the United Kingdom only. International shipping is not yet available, but we're planning to expand; sign up to our newsletter to be the first to know when this changes.

5. Tracking Your Order

Where tracking is available, tracking information will be provided by email after your order has been dispatched. Please allow some time for the courier's tracking system to update after dispatch.

6. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information. If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply if the order needs to be resent.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: info@mypickleballshop.co.uk
Phone: +44 7718 301817

We will work with the relevant delivery provider to investigate the shipment. Please note that courier investigations may take several business days.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the packaging and the product before disposing of any packaging materials.

Contact us as soon as possible at info@mypickleballshop.co.uk with your order number and photographs so we can investigate and assist you.

9. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us promptly with your order number and details of the issue. We may request photographs or other information to help us resolve the issue.

Where appropriate, we will arrange a replacement, refund, or other remedy in accordance with applicable UK consumer law.

10. Delivery Delays Outside Our Control

My Pickleball Shop is not responsible for delivery delays caused by circumstances beyond our reasonable control, including severe weather, courier disruptions, strikes or industrial action, public holidays, road closures, and other events beyond our reasonable control.

We will, however, make reasonable efforts to assist customers where such delays occur.

11. Contact Us

For questions about shipping, delivery, or an existing order, please contact us:

My Pickleball Shop